Service

We are dedicated to providing the best customer service possible. Feedback and requests are always welcome. We provide service with a smile.

For service information, contact one of the service centres below. For any items returned under warranty or for repair, COMPLETE written information, including serial and model number, as well as a description of the malfunction or defects, must be submitted to the service center when requesting a Return Material Authorization (RMA). Owner accepts full responsibility for any return without prior authorization. The RMA number must be displayed on the exterior of the returned carton(s).

Shipping Damage

When a product is returned to the owner after service, only consignee (the person or company receiving the Bill Acceptor) can file a claim against the carrier for concealed damages. Therefore, unpack IMMEDIATELY. Notify the delivery carrier of damages and request immediate inspection. Send a letter of intent to file claim to the carrier within 72 hours from time of receipt. Send a copy of the letter to the shipper.

Service Centers:

In USA:
Astrosystems, Inc.
4210 Production Court
Las Vegas, NV 89115-0185

Tel: 1-702-643-1600
Fax: 1-702-643-1717

In UK:
Astrosystems, Ltd.
1, The Quadrangle, Grove Technology Park
Wantage, Oxford OX12 9FA

Tel: 44-1235-772201
Fax: 44-1235-772202

In Australia:
Microsystem Controls Pty Ltd
Unit 6, 11 Robertson Place,
South Penrith
NSW 2750

Tel: +61 2 4731 6655
Fax: +61 2 4731 4934